Account FAQ

PATIENTS FAQ

Do I order a hormone test without doctor or practitioner prescription?

There are certain states that allow Direct Access Testing (DAT), which allows testing without doctor prescription. But Under CLIA (Clinical Laboratory Improvement Amendments) regulations, testing varies by state and requires a written or electronic request for patient testing (493.1241). Some states such Maryland and New York do not allow Direct Access Testing. Some restrictions apply in California.

Do the insurance companies cover the cost of the testing?

What information do I need to submit along with my sample in order to bill my insurance?

You will need to send the following along with your sample:

Legibly signed laboratory order with applicable diagnosis code(s)
Date of birth
Physician’s full printed name, address, and NPI number
Legible front & back copy of primary insurance card
Signed & dated Insurance Authorization Form (included in kit)
Please Note: Incomplete or invalid information does not stop your sample from processing and may result in you being billed at the full retail price.